TED TRANSFORMATION 
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
5555 Akron Road, Perth, GA 11111
Home: 222-222-2222 Mobile: 333-333-3333
SENIOR-LEVEL BUSINESS & IT EXECUTIVE US / GLOBAL BUSINESS TRANSFORMATION & INFORMATION TECHNOLOGY OUTSOURCING
Make the impossible, possible… Overcome complex business and IT challenges … Salvage and strengthen relationships Rescue bottlenecked, behind schedule, financially off-track projects … Lead exceptional teams to achieve exceptional results
• Led world-class organizations providing expert business transformation services and cutting-edge technology solutions to major enterprises operating in diverse industries and domestic and international markets.
• Held full P&L accountability for business transformation and IT outsourcing projects valued at more than $750 million.
• Converted $9 million loss into $1 million profit for GCR Worldwide Tech organization within one year.
• Built and led cross-functional, cross-border, multinational teams of 400+ consultants, IT professionals, and subcontractors.
• Partnered with corporate executive management teams in planning and executing dynamic, enterprise-level business strategies and initiatives — acquisition, merger, consolidation, turnaround, and culture change.
BUSINESS TRANSFORMATION & IT COMPETENCIES
• IT & Business Strategy and Execution • Business Continuity Management & Disaster Recovery
• Large-Scope Service Delivery & Contract Management . Organization / Operations / Maturity Management
• Multimillion-Dollar Revenue Creation • Consolidation, Transformation & Culture Change
• Double-Digit Profit Delivery & Growth • Process, Performance & Quality Improvement
• CRM—Contracts, Outsourcing, Partnerships . Program / Profile Management & Program Rescue
• Customer Acquisitions & Contract Wins . Large-Scope Systems Integration
. New Product / Service Launch & Management . Next Generation Systems & Applications
• International Team Building & Leadership • Federal Contract Management
CAREER OVERVIEW
WORLDWIDE TECH CORPORATION 1970 to October 2003
Career with leading global technology enterprise distinguished by consistent performance-based promotion, selection to lead major contracts with blue-chip clients, recruitment to turnaround projects and salvage client relationships, and receipt of awards recognizing exceptional achievements in management, leadership, and technology. Recognition includes…
• GCR Chairman’s Team Award for outstanding teamwork in winning $750 million contract award.
• Outsourcing Award for achieving highest customer satisfaction rating for outsourcing contracts.
• GCR US Board of Certified Project Managers, recognizing outstanding project management credentials.
• Customer Service Award for outstanding customer satisfaction.
• Marketing Awards (twice) for major contract wins.
• Outstanding Contribution Award for exceptional technical and human resource management.
• Technical Symposium (twice) honoring significant achievements in project management and employee morale.
POSITIONS, PROJECTS & SUCCESSES
STRATEGIC GLOBAL OUTSOURCING EXECUTIVE (6/90 to 10/03) / GCR Worldwide Tech, Essex, MA Business Transformation — Strategic IT Outsourcing — Technology Development & Commercialization
Key member of GCR’s fastest growing business segment — averaging 30% annual growth for four consecutive years — holding full P&L accountability for multimillion-dollar IT projects and services contracts. Targeted and secured new business, negotiated contracts, and provided technical and managerial oversight to all aspects of client engagements.
Mentored, led, and developed careers of 400+ consultants, and provided oversight to teams of 300+ multinational IT professionals. Provided advisory services to top-tier client executives (CEOs, COOs, CTOs), and established, strengthened, and managed relationships with internal and external customers.
TED TRANSFORMATION /
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
/ Home: 222-222-2222 / Mobile: 333-333-3333 page two of three
STRATEGIC GLOBAL OUTSOURCING EXECUTIVE / GCR Worldwide Tech, continued SELECTED ENGAGEMENTS, IT PROJECTS & MANAGEMENT ACHIEVEMENTS FOR GCR
$750 Million IT / GIO Outsourcing Contract — $9 Billion Chemical Company (3/95 -8/99)
Earned GCR’s prestigious Chairman’s Award for negotiating and winning this major contract involving transformation of the client’s GIO (including transition of 200 client employees and 250+ subcontractor personnel) to a high-performance GCR services delivery team within 90 days.
• Delivered 15% reduction in costs and improved quality and reliability of systems performance — particularly desk-side support and IMACS.
• Improved timeliness and quality of response to services requests and issue resolution by designing and implementing new / upgraded contract management processes and controls.
$750 Million IT Outsourcing Contract — Slavic Outsourcing, Slavic Companies (1/00 - 3/01)
Negotiated, won, and held P&L accountability for 10-year, $750 million outsourcing contract to provide major IT services to four competing Slavic companies with operations in four countries (combined revenue $36+ billion, 60,000 employees).
• Delivered 25% reduction in costs and 40% reduction in labor by consolidating multi-company, multinational IT services.
• Developed and directed implementation of 21 formal contract management disciplines (including multi-language helpdesk), centralized services administration in Slovenia, designed business process, allocated setup costs, and established budgets for on-going project operations.
• Provided management and technical advisory services to the consortium CIO and to the CIO of each representative company.
$450 Million IT Outsourcing Contract — Leading Insurance Company in Scotland (8/99 - 1/00)
Led team of 450+ IT professionals providing data center, midrange, desktop, network, and ADM services. Administered expense and capital budgets, directed IT service delivery, and built / managed client relationships.
• Exceeded all program objectives — revenue, profit, operational performance, customer satisfaction — delivering
$22+ million cost saving to customer and capturing 20% increase in year-over-year revenue for GCR Worldwide Tech.
. Partnered with CIOs of both companies in optimizing IT and business synergies of the merged organizations.
$150 Million Application Development & Maintenance Services Contract — Major US Telecom Company (9/90 - 4/94)
Led contract win and managed all aspects of project engagement with team of 200+ software development professionals. Provided development, enhancement, maintenance, production support, helpdesk, and field services.
• In first year, increased TCY and contract expansion revenue — exceeded $24 million against $17 million target.
• Achieved GCR’s highest rating for customer satisfaction (96.5) on outsourced contract measured by third-party scorer.
$80 Million Strategic Outsourcing Contract — $10 Billion US Financial Services Company (3/01 - 2/02)
Selected to salvage a critical relationship and turnaround technical and financial performance of an 11-year contract (one of GCR’s oldest IT outsourcing contracts) involving 200+ IT professionals providing mainframe and network services for 1700 mips, 21 networks, multiple helpdesks, and direct customer support. Served on clients’ IT and Disaster Recovery Committees.
• Executed 11 critical project improvement initiatives and established, prioritized, and negotiated resolution of 44 major longstanding contract issues. Reorganized service delivery team to support new strategies and directives.
• Regained client confidence (achieved 99.99% end-to-end systems availability), solidified relationship, collected $4 million in disputed fees, and secured two new contract amendments valued at $30+ million.
$64 Million Application Development Contract — UK Telecom Enterprise (4/93 - 5/96)
Assigned to turnaround project that was 18 months behind schedule and in serious financial trouble due to 102% unchecked increase in customer demands. Managed cross-border (US, UK, India) team of 305 IT professionals.
• Eliminated $80 million overrun, brought project back on schedule, and delivered 14,000 contract function points with exceptionally low defect rate, over 41 months.
TED TRANSFORMATION /
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
/ Home: 222-222-2222 / Mobile: 333-333-3333 page three of three
PRODUCT & TECHNICAL DEVELOPMENT MANAGER (10/87 - 1/90) / GCR Application Systems, Hadley, DE
Led a dynamic internal entrepreneurial project to develop and commercialize an artificial intelligence systems management product (AHelper), an offering created to boost GCR’s competitive position in the emerging IT products / services marketplace. Built and led a team of 100 professional developers from among GCR capital resources worldwide. Reported directly to the President of GCR Applications Division.
Select Achievements
• Raised $50 million in funding from within GCR, and administered / controlled budget allocation throughout product development, prototyping, validation, and rollout stages.
• Built / led 100+ team of professionals — knowledge engineers, systems programmers, operations SMEs, and product development experts.
• Executed transfer of ownership strategy (from GCR Applications to GCR Network Division and GCR USA to GCR Australia) enabling GCR to take 150% investment credit for bringing new technologies to Australia. Action facilitated 50% reduction in development costs while facilitating global product launch.
MANAGER — EXECUTIVE DEVELOPMENT (3/78 - 11/81) / GCR Central, Hampton, DE
Chosen for special assignment to dramatically improve quality and delivery of executive training programs. Serving as an extension of HR, developed and delivered 40 hours of annual training to 3000+ GCR Central executives and line managers. Designed and implemented employee opinion survey and polled 15,000+ Central employees. Planned and administered budgets for training programs, materials, and resources.
Select Achievements
• Credited with personal contributions to growing the organization in professional agility and personal productivity, and to enhancing GCR’s Human Capital scope / value of knowledge. Improved participant satisfaction and employee perception.
• Created a centralized training delivery model at Central headquarters in Hampton with satellite connections with nearby Hampton College.
• Worked with authors of Managing to the Max in developing a situational leadership skill-based program that became the standard for management training, and engaged a clinical PhD to validate the correlation of survey questions.
IT MANAGER (5/85 - 10/88) / GCR Central, Hampton, DE
Managed development / implementation of all software applications supporting operations of entire Central Division — $3 billion division with 17,000+ employees in nine locations. Held full P&L accountability for operating and capital budgets and a group of 200+ IT professionals. Strengthened / managed relationships with internal / external customers.
Select Achievements
• Led design, development, and deployment of management decision support systems (MDSS) for contract management process — business requirements, technical specifications, coding, testing, delivery, and user acceptance — for Central’s delivery of GCR-developed software to federal government customers.
• Increased programmer productivity 20%, reduced defects, and improved efficiency of product management through effective utilization of GCR / Central contract management disciplines.
EARLY CAREER (6/74 – 2/79) / GCR Central, Weaver, GA
Advanced through software development, management, and project management positions over a variety of disciplines, technologies, and architectures of software development projects — many with System Integration responsibilities—for Federal customers and US Navy mission-critical defense programs.
EDUCATION & CREDENTIALS
Master’s Program in Operations Research (24 hours) Certified Project Manager
Clifford University, Fairfax, VA GCR US Certification Board for Program Managers
BS – Electrical Engineering Graduate of 1200+ hours training in management
Prentiss College, Baylor, DE and human resources.
Addendum to Resume
TED TRANSFORMATION
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
5555 Akron Road, Perth, GA 11111
Home: 222-222-2222 Mobile: 333-333-3333
BUSINESS PHILOSOPHY
I am not an implementer of technology; rather, I am an agile and proactive business driver who transforms adversity into opportunity for leading companies in the US, Europe, and the UK.
As a business and technical leader, I deliver cost-effective, viable technology solutions and culture integration solutions based on the seen and the unseen. I identify and resolve the hidden problems that left unaddressed, sabotage success, cost $$, and create stalled or flawed projects.
My passion for proactive, mature, and disciplined planning based upon sound research, when matched with my broad understanding of technology as related to business needs / drivers, allows me to focus on just the right solution.
Using my IT / business background and multinational, multicultural, transformational experience in strategic outsourcing, I deliver consistently high results in reducing costs, improving profitability, and increasing customer satisfaction achievement in technically complex, organizationally confusing, multi-locational programs. My strong PM disciplines produce solid performance even in projects with complex change and relationship requirements.
As a positive spirited leader with a long history of changing adversity into opportunity in the US, Europe, and the UK, I have unflagging energy that springs from doing the right things right, from raising levels of performance maturity and standards, and from building high performance, mature teams.
LEADERSHIP SUCCESSES
Business Transformation & Technology Outsourcing
CONTRACT & CUSTOMER RELATIONSHIP RESCUE
Business Profile Project Scope
IT Scope
Challenge
Strategic Success
$10 billion US-based financial services enterprise with global operations supported by multinational elements.
Complete P&L responsibility for $750 million strategic IT outsourcing contract. Led team of 200+ IT professionals. Provided advisory services to CIOs and COOs.
Multi-carrier, multi-network management, LAN / WAN data services; voice services; disaster recovery; data center operations and support; DBDC, HW & SW asset management; production control; and helpdesk.
Rescue project that was behind schedule, was operating at -64% margin, and had monthly disputes related to systems performance and customer satisfaction that placed the contract and relationship at serious risk.
• Generated $20 million in new revenue.
• Improved margins by 40%, and two major contract amendments representing $30+ million.
• Eliminated $14 million in costs.
• Resolved 44 disputed and initiated 11 significant improvements in the contract process.
• Regained customer confidence and satisfaction (from 60% to 90%).
PROJECT TURNAROUND & CUSTOMER INCENTIVE
Business Profile Project Scope
IT Scope Challenge
Strategic Success
$55 billion telecom provider serving 50 million customers in the UK.
Complete P&L responsibility for $40 million fixed-price contract for delivering next generation, three-tiered billing system with world’s largest DB2 databases consolidating multiple sub-accounts into one invoice. Led team of 300+ professionals from the US, the UK, and India.
and
Three-layer client-server architecture (UNIX, PC, MVS) with leading-edge OO / GUI technology extremely large, high-performance databases.
Prevent $80 million overrun. Define, prioritize and meet poorly specified deliverables, and deliver new requirements against extremely aggressive project schedule.
• Delivered 14,000 function points and met original 41-month schedule despite 18-month backlog.
• Integrated operational performance improvement measurements into the application development process.
• Generated $60 million revenue for additional requirements and solidified customer relationship.
TED TRANSFORMATION /
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
/ Home: 222-222-2222 / Mobile: 333-333-3333 page two of two
LEADERSHIP SUCCESSES
Business Transformation & Technology Outsourcing, continued
GLOBAL BUSINESS & IT TRANSFORMATION
Business Profile
Project Profile
IT Scope
Challenge
Strategic Success
Four competing companies with operations in several Slavic countries capturing performance, cost and customer service advantages by joining together in a consortium.
Ten-year, $750 million strategic IT outsourcing contract supporting multinational operations of four companies. Serve as key member of Consortium Steering Committee synchronizing the companies. Provide advisory services to the four CIOs.
Common, centralized mainframe and midrange system with continuous business architecture and mirrored databases with two data centers and multi-language helpdesk.
Provide scalable, high-performance IT services / solutions. Absorb and integrate 400+ IT employees, reduce headcount 40%, and create / lead a single, high-performance delivery team.
• Led contract win (first GCR strategic outsourcing contract in Nordics and a major win in the global industrial sector).
• Negotiated single contract with the consortium with consideration for each of the four companies.
• Achieved agreement and measured service levels within six months.
. Reduced clients’ IT costs by 25%.
MAJOR CONTRACT WIN
Project Profile IT Scope Challenge
Business Profile Fourth largest chemical company in the US.
Defined, negotiated, and won 10-year, $750 million strategic outsourcing contract.
Mainframe, midrange, desktop, network and helpdesk services with GCR Viewpoint toolset.
Provide common multi-state IT services at improved levels and lower costs. Transition services to third-party provider within six months. Provide business and IT support to clients’ divestiture into chemical and life sciences companies.
Strategic . Established single contract office to manage 21 contract disciplines through first implementation of GCR’s
Success own breakthrough contract management discipline.
• Created a model engagement team.
• Provided client with 15% reduction in IT costs.
• Earned GCR Chairman’s Team Award for contract win.
Business Profile Project Profile IT Scope Challenge
OPERATIONAL PERFORMANCE IMPROVEMENT
GCR Central Division providing high-end application development and IT services solutions to the federal government.
Full-scale business and technology program management with common pricing algorithms and parameters, standard reporting metrics and complete availability of data for each federal contract within Central.
PC prototypes delivering high-quality software on committed schedules to all Central sites. High-performance program management disciplines.
Specify, design, and deliver common program management repository and tools for 5000+ management users on critical US defense contracts. Predecessors’ previous attempts had failed.
Strategic Success
Improved executive decision support and efficiencies.
Improved program accountabilities.
Established and maintained readiness for customer (federal) review of all contract work.
|
